Legal information

Hotel le Catalan

Reason company name of the operating company : SARL SE Le Catalan
Head office address:
Route de Cerbère, 66 650 Banyuls sur mer
Email : hlecatalan@wanadoo.fr
Telephone : 04 68 88 02 80
Corporate capital : €7,622
Individual VAT identification number : FR20412216764
Registration number: Perpignan B 412 216 764
Siret number : 41221676400016
Photo credit : ©Eliophot
This site is hosted by : Group Dis at 28, rue des Arts, 59800 Lille (03 20 09 11 68)

Responsibility

By accessing this site, you are informed that use of the Internet requires compliance with a set of legislation relating in particular to copyright and the Data Protection Act. SARL SE Le Catalan and ELIOPHOT cannot incur any liability due to errors or omissions, the publisher also reserving the right to modify and update the data on the site at any time.

Copyright

In application of the French Intellectual Property Code, the reproduction for any use other than private, the sale, distribution, publication, adaptation or communication, in part or in full, of the data (presentation, layout of the site, photos, texts and illustrations protected by copyright) is strictly subject to the prior written authorisation of the holders of the rights, above mentioned.

Informatics and freedoms

Any user who has submitted directly or indirectly nominative information has a right of access and rectification in accordance with law no. 7817 of 6/01/78 (Informatics and Freedoms) to the site administrator.

Personal data protection

Identity of the data controller

The Site is published by the operating company whose contact details are above.
Access to the website and the use of its content are carried out within the framework of the terms of use described below.

Nature of personal data

"Personal data" means any personal information that you may share with the operating company and that may enable the latter, directly or indirectly, to identify you as a natural person, for example when visiting the website, requesting information, booking a room and other services.

Personal data collected

You may be asked to provide your personal data when browsing the operating company's website.

The compulsory or optional nature of the information requested is indicated at the time of collection by an asterisk "*". The information requested marked with an asterisk is compulsory as it is essential for the processing of your various requests. The other information is intended to help us get to know you better and improve the services we offer. It is, therefore, optional.

The operating company collects and processes, in particular, your surname, first name, e-mail address, billing address, telephone number, IP address, connection data and browsing data, your preferences and centres of interest (non-smoking room, preferred room, type of stay...), your online reviews.

When is your personal data collected?

  • You browse the website (IP address and Cookies) and consult products or services;
  • You send the operating company your observations/comments in certain sections, via questionnaires or contact forms, official page of the operating company's social networks ;
  • You send the operating company an e-mail message;
  • You subscribe to the newsletter mailing list;
  • You share a page or an offer by sending an e-mail or via a social network;
  • You respond to a satisfaction questionnaire;
  • You request a quote.

Data storage

The information collected is stored in our various reservation systems on secure, SSL-certified databases.

This database includes: customers' names, addresses, telephone numbers, positions, company names and credit card details. We may also record other information such as your preferences for the room, meals, drinks and other services as well as your history of staying with us.

Purpose of data collection by the operating company

Through the website, the operating company collects data about you that is strictly necessary for the following purposes:

  1. In order to manage your requests for information and bookings, as well as any loyalty programme;
  2. To improve and personalise the operating company's services in order to make it easier for you to navigate the website;
  3. To manage and monitor all customer relations;
  4. To manage registration for the operating company's news and promotional offers (newsletter);
  5. To manage all your access requests in accordance with current legislation;
  6. To manage unpaid invoices and disputes;
  7. To manage application requests in connection with the operating company's job offers that have caught your attention, or any unsolicited application requests;
  8. To measure quality and satisfaction.

In the absence of a response to the mandatory information, your request cannot be taken into account.

Commitments of the operating company with regard to the protection of personal data

Transparency and purpose:

No personal data is or will be collected without your knowledge. The optional or mandatory nature of the information to be communicated to the operating company as part of the collection carried out on the website will be indicated to you beforehand, via the presence of the asterisk "*" symbol. The operating company collects and processes your personal data solely for the purposes described in this Legal Notice.

Proportionality and relevance:

The operating company only collects and processes the personal data necessary for the proper processing of your request or the personalisation of the services offered to you.

Data storage time:

The operating company only retains your personal data for the period necessary for its processing in accordance with what is provided for by the applicable law.

Security and confidentiality:

The operating company undertakes to take the necessary measures to guarantee the confidentiality of data and not to disclose it to unauthorised third parties.

We may be required to pass on your personal information to local authorities, if required by law or as part of an investigation and in accordance with local regulations.

As with most websites, certain information is automatically recorded via a protocol. This information includes protocol addresses (IP address), type of browser used, internet service provider, referring and ending pages, operating system, date, time and Clickstream data.

Cookies do not record information provided by users during an online booking or when registering a customer account. Cookies identify your browser rather than yourself and cannot by themselves be sufficient to reveal your identity.

Respect for your rights:

You are informed of your rights to query, access, rectify and object on legitimate grounds as well as your right to object to commercial canvassing in accordance with the provisions of law no. 78-17 of 6 January 1978.

Rights of access, rectification and opposition:

In accordance with Law no. 78-17 of 6 January 1978, relating to Information Technology, Files and Freedoms, you have the right to access and rectify any information concerning you, upon written request.
You may also, for legitimate reasons, object to the processing of data concerning you.

To exercise any of these rights and obtain communication of the information concerning you, simply contact the operating company whose contact details are accessible at the beginning of this Legal Notice.

Cookies

When consulting the website, certain information relating to the browsing of your terminal is likely to be recorded in files called "Cookies" installed on your terminal, subject to any choices you may have expressed concerning cookies and which you may modify at any time.

A cookie is a small text file stored in a dedicated space on your terminal's hard drive when you consult an online service using your browser software. It enables its issuer to identify the terminal in which it is stored, for the duration of the cookie's validity or storage.

Cookies issued by the operating company are used for the purposes described below, for the duration of the validity of the cookie concerned, subject to your choices which result from the settings of your browser software used when you visit the website and whose settings you can change at any time.

Cookies from partner companies (third-party cookies) may be placed on your computer via the pages of the website

Only the issuer of a cookie is likely to read or modify information contained therein.

Different types of cookies are used on the website, they have different purposes. Some are necessary for your use of the website.

Analytical cookies

These are cookies that enable the operating company:

  • to generate statistics and the various elements making up the website (sections and content visited, path taken) in order to improve the browsing experience offered;
  • to count the total number of advertisements displayed by it on its advertising spaces, to identify these advertisements, their number of displays, the number of clicks and browsing information.

Example of analytical cookies

  • _ga Analytics: recording browsing data
  • __utm Analytics: recording browsing data
  • _gac Campaign : recording browsing data from advertising campaigns

Cookies and social network plug-ins (social buttons)

The operating company is likely to include on the website tools for sharing content with other people or letting these other people know about your consultation or your opinion regarding content on our website. This is particularly the case for "Share" and "Like" buttons from social networks such as Facebook, Twitter, etc.

The operating company has no control over the process employed by the following social networks in collecting information:

  • Facebook Connect: connection using one's Facebook account;
  • Facebook Social Graph: sharing the page on Facebook;
  • Pinterest: sharing the page on Pinterest;
  • Linkedin: sharing the page on Linkedin;
  • Instagram: sharing the page on Instagram.

Cookies and machine identifiers for the purposes of securing transactions

We inform you that during your order, the operating company, or its service providers acting on its behalf, may deposit cookies or collect information relating to your terminal, in particular the information (technical security attributes) required to recognise equipment (computer, tablet or mobile phone) in order to enable your equipment to be identified for the purposes of securing transactions in your interest.

Advertising cookies

Advertising content (graphics, animations, videos etc.) displayed in the advertising spaces of the operating company may contain cookies issued by third parties which may make it possible, during the period of validity of the cookies, to count clicks, but also to offer you the most appropriate advertising according to your browsing behaviour, centres of interest and preferences.

Rejecting advertising cookies has no impact on the use of the site and will not stop advertising on the site or on the internet. It will only have the effect of displaying advertising that does not take your interests or preferences into account.

These cookies depend mainly on the advertising agencies. We cannot list them exhaustively:

  • AdWords: purchase of sponsored keywords displayed on Google
  • Facebook Custom Audience
  • targeted advertising: recording of browsing path

Targeted advertising

The site may contain cookies issued by third parties (advertising agencies and tools) and allow the latter, during the period of validity of this cookie to collect browsing data relating to devices connecting to our sites, but also to offer you advertising content likely to correspond to your previous browsing on the site.

Under no circumstances will this data collection enable these service providers to identify you personally. Your surname, first name, user name, postal address, e-mail address and password are under no circumstances communicated to third parties without your prior and explicit consent.

Your choices regarding cookies

You have several options for managing cookies. Any settings you may make will be likely to modify your internet browsing and your conditions of access to certain services requiring the use of cookies.

The choices offered to you by your browser software

You can customise your internet browser (Google Chrome, Internet Explorer, Mozilla Firefox etc...) so that cookies are stored in your terminal or, on the contrary, that they are refused.

Refusing cookies

If you refuse to save cookies, certain functions, such as identification / connection to your personal area, personalising your browsing (choice of favourite language for example) will no longer be available.

The operating company declines all responsibility for any consequences related to the degraded operation of its services and functionalities due to the refusal of the cookie.

How to exercise your choices, depending on the browser you are using?

For the management of cookies and your choices, the configuration of each browser is different. It is described in your browser's help menu, which will tell you how to change your cookie wishes.

For Internet Explorer™:

https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
or

In Internet Explorer, click on the Tools button, then Internet Options. On the General tab, under Browsing History, click on Settings. Click on the Show Files button. Click on the Name column heading to sort all files alphabetically, then scroll down the list until you see files beginning with the prefix "Cookie" (all cookies have this prefix and usually contain the name of the website that created the cookie). Select the cookie(s) containing the name of the operating company and delete them. Close the window containing the list of files, then double-click OK to return to Internet Explorer.

For Safari™:

https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Or
In your browser, choose Edit > Preferences. Click on Security. Click on Show Cookies. Select the cookies containing the name of the operating company and click on Delete or Delete All. After deleting the cookies, click Done.

For Chrome™:

https://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Or
Open Google Chrome. In the browser toolbar, click on More. Position your cursor on More tools, then click on Clear browsing data. In the "Clear browsing data" window, tick the Cookies and data from other sites or plug-ins and Images and cached files boxes. Use the menu at the top to select the amount of data you wish to delete. Select From Start to delete everything. Click Delete browsing data.

For Firefox™:

https://support.mozilla.org/fr/kb/Activeretdsactiverlescookies
Or
Go to the browser's "Tools" tab and then select the "Options" menu. In the window that appears, choose "Privacy" and click on "Delete specific cookies". Locate the files containing the name of the operating company. Select them and delete them.

For more information on cookies

The operating company invites you to consult the CNIL website at the following address: https://www.cnil.fr/en/cookies-les-outils-pour-les-maitriser

Sealing with the Consumer Ombudsman

In accordance with Articles L. 616-1 and R. 111-1 6° of the Consumer Code, the customer is entitled to contact the Tourism and Travel Ombudsman, whose contact details are currently as follows:
Médiateur Tourisme Voyage,
MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex 17